Frequently Asked Questions

Are you wondering if rehabilitation is right for you or your loved one? Do you have questions about your upcoming or recent stay at our hospital? Review our frequently asked questions to see if your questions have already been answered. If you have additional questions, please get in touch with us.

What are the hours of your hospital?

Licensed as a hospital, we are staffed around the clock.

Visiting hours are everyday from 11 a.m. to 8 p.m.

Our cafeteria is open from 7:00 a.m. to 1:30 p.m. Monday through Friday and 11 a.m. to 1:30 p.m. on weekends.

Is smoking permitted on your hospital’s campus?

For the health of our patients, we offer a smoke-free building and campus.

Are pets allowed?

Yes.  Visits can be arranged through your caregivers.

Does your hospital offer wireless internet?

Yes.  HealthSouth offers complementary Wi-Fi for patients and visitors throughout the hospital.

What types of insurance do you accept?

Rehabilitation is covered in full or in part by most health insurance plans, including Medicare and Mainecare. Our hospital has contracts with most major insurance companies and is willing to negotiate with other companies as needed.

Do you offer options for patients without insurance or the ability to pay for rehabilitation?

NERHP has self pay and uncompensated care programs for those who are uninsured and meet policy guidelines.

What should I do if I have questions about my bill?

Pam Dalphonse, manager of patient accounts
Address: 335 Brighton Avenue
Portland, ME  04102
Phone: 207 662-8439
Email: pamela.dalphonse@healthsouth.com

How can I contact a patient at your hospital?

They can be reached by calling 207 775-4000. Mail can be sent to the patient’s attention at 335 Brighton Avenue, Portland, ME, 04102.

Can family members stay overnight with a patient?

At this time, we do not allow overnight guests.

How do I apply for an open position at your hospital?

To apply for an open position, please take a look at our career opportunities and click on the position you’re interested in. Our site will take you to an online application.

Do you offer volunteer opportunities?

Yes.  Contact Mary Cote, director of human resources, at 207 662-8266.

Can I complete observation hours at your hospital?

Yes.  Contact Mary Cote, director of human resources, at 207 662-8266.

Does your hospital have CRRN®s?

Yes, having the most knowledgeable and skilled staff available is a priority at our hospital. We encourage all of our registered nurses who meet the requirements to pursue advancement by obtaining the certified rehabilitation registered nurse (CRRN®) designation.

Why should I choose New England Rehabilitation Hospital of Portland (NERHP)?

Choosing a rehabilitation facility is a lot like choosing a doctor. Sometimes a general practitioner is just fine. Other times you need a specialist. 

When you need that specialist, you want someone with an excellent reputation and lots of experience in their chosen field. You want someone who has access to the best technologies and facilities. And, most importantly, you want someone who will use all of his or her expertise to provide the care you need. 

In the rehabilitation field, NERHP is like that physician specialist. 

As an acute rehabilitation hospital, we specialize in physical rehabilitation. It is our primary focus. It has been since 1986. 

Therefore, our expert staff dedicates all their skills and knowledge to one primary goal - improving each patient's functional abilities through intensive, individualized medical and therapeutic services. To help patients reach that goal, we provide the most current, effective technologies, equipment, and therapies. 

Our ability to assist patients in attaining their goals is enhanced by our longstanding partnership with all of Maine's major healthcare facilities. Through these partnerships, NERHP has an extensive staff of onsite physicians with unmatched expertise in their medical specialties. 

Also, NERHP itself is a partnership of two outstanding healthcare organizations — Maine Medical Center and HealthSouth, a leader in inpatient physical rehabilitation services. Through this unique collaboration, our patients and their families receive the expert rehabilitative care they need to resume productive, fulfilling lives.

What can I expect when I am admitted to New England Rehabilitation Hospital of Portland (NERHP)?

Upon admission, you will be assigned to one of our two patient units, each of which has its own team of rehabilitation professionals. During your first few days at NERHP, your treatment team will conduct various evaluations so they can establish your treatment plan and estimate how long you may need to reach your goals. 

Each day you will engage in a rehabilitation program designed just for you. The intensity and duration of your therapies will depend on your needs and capabilities. Each week your treatment team will meet to discuss your progress, goals, and discharge plan. The results of these meetings will be discussed with you by your case manager. 

Your rehabilitation program may also include a family conference at which you and your loved ones can discuss your treatment plan with your rehabilitation team. Sometime during your stay, you and one of your therapists may venture out into the community so you can evaluate your abilities in real-life situations. Also, toward the end of your stay, you and one of your therapists may visit your home to evaluate it for safety and accessibility. 

Because NERHP is a medical rehabilitation hospital, we are equipped to provide many of the tests and procedures you may need. These include, but are not limited to: lab work, x-rays, blood transfusions and swallowing studies.

Who will my doctors be at New England Rehabilitation Hospital of Portland (NERHP)?

NERHP's medical staff includes many fulltime hospital-based physicians whose only responsibility is to make your rehabilitation successful. 

Routinely, you will be evaluated by one of our physicians. Your primary care physician (PCP) will receive admission and discharge reports from your NERHP attending physician. These reports will provide your PCP with information on your rehabilitation hospital stay. When needed, consulting medical and surgical specialists from area hospitals who have privileges at NERHP will be available to assist in your treatment. 

While you are here, our doctors assume total responsibility for your care 24 hours per day, seven days per week. Because NERHP values the integral role you and your family play in the rehabilitation process, we encourage open communication between you and your NERHP physicians. 

When you are ready to leave NERHP, a discharge summary will be sent to your personal physician so he or she can pick up where our doctors leave off.

Who else will assist me in my recovery at New England Rehabilitation Hospital of Portland (NERHP)?

While you are at NERHP, a team of rehabilitation professionals will work in concert with you, your family, and one another to help you reach your rehabilitation goals. 

Throughout your stay, a 24-hour team of registered nurses and certified nurse’s assistants will assess and attend to your day-to-day health needs. Many of NERHP's experienced registered nurses have earned certification in rehabilitation nursing (CRRN®) and these highly skilled clinicians possess unequalled training in meeting the specialized needs of rehabilitation patients. 

When you are admitted to NERHP, you will be assigned a case manager who works with your rehabilitation team coordinating your care. The case manager is also a liaison to your insurance carrier and community services you may require at the time of discharge. If these services include outpatient rehabilitation, NERHP has its own outpatient center that offers a full complement of therapeutic and support services, including recreational therapy and vocational counseling. It is possible to meet your outpatient therapists even prior to your discharge from the hospital. 

In addition to physical and occupational therapies, other members of your treatment team, as determined by your rehabilitation needs, may include speech and respiratory therapists. If your injury or illness has affected your thinking skills or work capabilities, your treatment team may also include a neuropsychologist. Because NERHP is committed to meeting your emotional and spiritual needs, we also provide family counseling and pastoral care services.

What role will my family play in my rehabilitation at New England Rehabilitation Hospital of Portland (NERHP)?

At NERHP, your loved ones are an integral part of your rehabilitation. In fact, we consider them part of your treatment team. 

Therefore, your family is always welcome to attend your therapy sessions so they can see what you are learning and how you are progressing. Our staff also provides ongoing education to help you and your family understand your diagnosis, promote your continued good health, and prepare for your return to the community. 

Because we strongly encourage family participation in the rehabilitation process, visitors are welcome any time up until 8 p.m. By working with you and your family in an encouraging, supportive environment, NERHP's staff is committed to helping you reach your rehabilitation goals.

What should I bring to the hospital?

Along with the usual items you would need for any hospital stay, you should have several sets of comfortable "work out clothing",  soft/non-skid soled shoes or sneakers and your insurance cards. With the exception of small personal items (i.e. electric razor) and a few dollars for reading materials, all other valuables should be given to family members for safekeeping. Please note that throughout your stay, your family is responsible for your personal laundry.

What are the hospital rooms like New England Rehabilitation Hospital of Portland (NERHP)?

NERHP has two patient units. All rooms are semi-private. Each patient will have individual patient bureaus, personal wardrobe closets, a bedside television and telephone. At the end of each unit there is a therapeutic gymnasium where you will receive individualized and group therapy. Each patient unit has an area where you and your family may relax or visit with one another.

Who will pay for my rehabilitation New England Rehabilitation Hospital of Portland (NERHP)?

Rehabilitation is covered in full or in part by most health insurance plans, including Medicare and Mainecare. NERHP has contracts with major insurance companies and is willing to negotiate with other companies as needed.

How do I choose a rehabilitation facility?

To decide the best rehabilitation facility for you or your loved one, it is important to know that there are different kinds of facilities from which to choose. Maybe you have heard the terms used to refer to those choices: skilled nursing (or sub-acute rehabilitation) facilities, nursing homes, assisted living centers and inpatient rehabilitation hospitals. Although all of these facilities have rehabilitation professionals on staff, only one specializes in rehabilitation—the inpatient rehabilitation hospital.

Because its primary focus is rehabilitation, inpatient rehabilitation hospitals, like our hospital, provide a higher level of care distinctly different from other facilities that offer rehabilitation services.

Inpatient rehabilitation hospitals:

  • Provide more intensive therapeutic services
  • Provide access to more physician specialists with expertise in treating patients with disabling injuries/illnesses
  • Have a higher percentage of registered nurses skilled in rehabilitation nursing
  • Have the most highly trained therapists
  • Offer the most innovative therapeutic programs
  • Have the most up-to-date technologies and facilities
  • Provide comprehensive patient/family education

When considering your rehabilitation options, the most important question to ask is, "Which level of care best meets my needs and will help achieve my goals?"

How is inpatient rehabilitation different from other kinds of rehabilitation?

Our hospital provides acute rehabilitation, a level of care quite different from other facilities that offer rehabilitation services. That difference is evident in several important ways.

Medical Services

At our acute rehabilitation hospital, our patients have access to an extensive complement of independent physicians trained to provide the comprehensive medical management needed to help patients achieve optimal health and independence. The complement of physicians includes:

  • Independent, private practice Internal Medicine and Physical Medicine and Rehabilitation Physicians maintaining offices at HealthSouth.
  • Numerous other independent, private practice consulting physician specialists, including pulmonologists, orthopedists, cardiologists, neurologists and neuropsychologists.

Therapeutic Services

Acute rehabilitation hospitals provide a higher level of therapeutic services than other rehabilitation facilities. Although the intensity and duration of therapies depend on the patient's needs and capabilities, our hospital is equipped to provide each patient with therapeutic services up to seven days per week, for three or more hours a day.

The intensity and availability of therapeutic services provided through inpatient rehabilitation result in a high level of functional outcomes and discharges to the community. In fact, patients admitted to a rehabilitation hospital are three times more likely to go home than those admitted to a skilled nursing facility.

Nursing Services

As with medical and therapeutic services, acute rehabilitation hospitals provide a distinctly different level of nursing care than other rehabilitation facilities. At our hospital:

  • A 24-hour team of registered nurses and personal care assistants assess and attend to each patient's needs. They work in partnership under the primary nurse-model, which assures continuity of care.
  • Patients receive 6-8 hours of nursing care each day (compared to four or less hours per day at skilled nursing facilities). This high level of nursing care leads to early recognition/prevention of medical complications, more out-of-bed hours and increased opportunities for patient-family education.
  • Fifty percent of nursing staff are registered nurses (compared to 35 percent at skilled nursing facilities).
  • Many of our staff nurses are Certified Registered Rehabilitation Nurses. Trained to meet the unique needs of individuals with disabling injuries and illnesses, these nursing specialists provide holistic patient care and patient-family education, facilitate carry-over from therapy and reinforce patient goals.

How can rehabilitation help me or my loved one?

The goal of rehabilitation is to help the patient get back home, to work and to the community. After an illness or injury, rehabilitation helps people relearn or learn new ways to accomplish everyday activities, like buttoning a shirt, pouring a drink or even walking. It can also help reduce the debilitating effects of conditions, such as multiple sclerosis.

What types of therapy programs does your hospital offer?

Rehabilitation therapy comes in many forms at our hospital. Click here to learn more about our rehabilitation programs and services.

Can rehabilitation help someone who’s had a stroke?

Many stroke survivors can benefit from medical rehabilitation as part of the recovery process. Rehabilitation can help survivors make the improvements that mean the difference between returning home or staying in an institution. According to the American Stroke Association, 60 - 80 percent of stroke survivors could benefit from an intense stroke rehabilitation program. Depending on the severity of the stroke and where the brain is affected, rehabilitation can help a person overcome many of stroke’s side effects, like slurred speech and limited arm movement.

How long does stroke rehab take?

Rehabilitation can help retrain the brain following stroke, but the length of time and the ability of the body to recover is different from person to person. This largely depends on the type of stroke, the part of the brain that’s affected and how many brain cells die (also known as the “infarction”). Whether the infarction is large or small does not matter as much as what part of the brain is affected. For example, if the brain tissue dies in the interior of the brain, it can cause paralysis on one side of the body. If it is in the occipital lobe area, it can affect vision.

I’ve been told I need to have an amputation. How can your hospital help?

Our hospital can help patients before, during and after an amputation. Our amputee rehabilitation program is specialized to fit a patient’s specific needs. The program includes:

  • Before-surgery training for artificial limbs (prosthetics)
  • Walking assistance
  • Skin care
  • Prosthetic care
  • Lessons for adapting to everyday activities, like dressing and cooking
  • Patient and family education
  • Confidence building

Can rehabilitation help someone recover from a broken hip?

Yes. In fact, our hospital offers a “Hip and Healthy” program to patients with broken hips. Our hospital uses proven therapy techniques and technology to help improve hip movement, while also helping patients control pain. The goals of the program are to:

  • Get the patient walking independently
  • Assist with balance and coordination
  • Prevent future falls
  • Strengthen muscles
  • Build endurance
  • Control pain
  • Provide ways to easily complete everyday tasks

How can rehabilitation help spinal cord injury patients?

Spinal cord injuries need specialized care for the best therapy results. At our hospital, a full rehabilitation team creates a program focused on each patient’s specific needs. This plan follows the patient from the hospital, to outpatient therapy and back to the community for total rehabilitative care. The benefits of this approach include:

  • Availability of on-site medical director
  • Personalized therapy for more targeted results
  • Improved referral process
  • Greater family involvement and education
  • Better usage of advanced technology
  • Support during rehabilitation and after the patient leaves our hospital

How can rehabilitation help brain injury patients?

Brain injury rehabilitation is challenging for the patient and the family. To get started, our hospital evaluates the patient, forming a rehabilitation program with the following goals:

  • Provide rehabilitation based on patient and family needs
  • Return the patient to maximum level of living
  • Educate the family and patient on brain injury
  • Provide support during rehabilitation and after the patient leaves our hospital
  • Provide future visits and referrals to other helpful resources

Can rehabilitation help control pain?

Yes. Therapy can help build strength, improve flexibility and relieve pain. For instance, by making leg muscles stronger, an injured knee doesn’t have to work as hard when walking or climbing stairs. This helps reduce pain and chances for further injury to the knee. Rehabilitation can also include medications as part of therapy to control pain for encouraged healing.

Can rehabilitation help with Parkinson’s symptoms?

Our hospital’s Parkinson’s disease program gives patients a chance to reach their highest level of independence. The program teaches patients how to live with the disease, improving physical abilities and skills for completing daily tasks. This includes:

  • Looking at each patient’s strengths and weaknesses
  • Teaching disease management skills
  • Building patient endurance and adaptation techniques
  • Improving movement, communication and thinking
  • Providing patient, family and caregiver education
  • Strengthening the patient’s self-image
  • Maintaining care that focuses on independence and safety

I finished rehabilitation and was sent home, but I’m starting to have problems again. Can I go back?

Yes. Whether you stopped therapy before your met your goals, or you’re experiencing new problems, our hospital can come to your home to see if you could improve from additional therapy. If you are not sure you need a home visit, ask yourself the following questions.

  • Are you unable to stay at home alone?
  • Have you fallen recently?
  • Does walking or taking the stairs seem more difficult?
  • Have you considered moving to an assisted living facility or nursing home?

If you answer “yes” to any of these, contact us for a home evaluation with a rehabilitation liaison from our hospital.

Does a physician have to refer me to your hospital?

Yes. A physician or discharge planner must refer you for admission to our hospital. This allows us to know all of your medical issues and medications so we can make the best rehabilitation plan for you. The admissions office can answer any questions you have about referrals, admission and insurance. It can also work with your physician to arrange a referral.

Can I be admitted to your hospital from home?

Yes. At our hospital, you don’t have to go to the doctor’s office to be admitted. We can send someone to your home to begin the admission’s process. If we believe rehabilitation can help you improve, we will contact your physician for a referral.

Can your hospital determine whether I need rehabilitation or not?

Yes. At our hospital, you don’t have to go to the doctor’s office to be admitted. We can send someone to your home to talk to you about your condition. If we believe rehabilitation can help you improve, we will contact your physician for an evaluation.

How do you arrange a transfer from another facility?

Most patients come to our hospital following a stay in an acute care hospital. However, if for some reason you are not originally referred to us for rehabilitation, talk to your physician or contact us to be transferred to our hospital.

How is my treatment plan decided?

We use a team approach for patient therapy. The following specialists are on each patient’s therapy team:

  • Physiatrist – supervises the rehabilitation team
  • Case manager – works with patient and family to schedule admission, rehab team meetings, referrals and insurance
  • Neuropsychologist – helps patients and families adjust to sudden disability
  • Physical therapist – assists in increasing patient’s physical mobility
  • Occupational therapist – assists patient in reaching independence in daily activities
  • Speech pathologist – resolves speech issues through therapy and specialized treatments
  • Respiratory therapist –works with higher need patients and can assist patients in getting off a ventilator

    What happens when I go home after rehabilitation at your hospital?

    We work with each patient on how to best move back home. This includes showing therapy exercises and recommending devices that can help the patient further improve once at home. If a nurse is needed at home, we can help arrange that, as well.

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